Frequently Asked Questions (FAQ)

What payment methods are accepted?

We accept payments by credit card (Visa, MasterCard, American Express), payments via secure online payment services such as PayPal, as well as other payment options specific to your region.

What are the delivery times for your products?

Delivery times vary depending on your region and the product ordered. Generally, we estimate a delivery time between 10 and 25 business days. Please note that delays may occur due to circumstances beyond our control, such as logistical issues or customs constraints.

Can I track my order online?

Yes, once your order has been shipped, you will receive a confirmation email containing a tracking link. You can use this link to track the status of your order in real-time.

Do you offer international shipping?

Yes, we offer international shipping to most countries. Please check the availability and specific shipping fees for your country during the checkout process.

What should I do if I receive a damaged or defective product?

We apologize for any inconvenience caused by a damaged or defective product. Please contact us immediately at izitoys.team@gmail.com with photos of the damaged or defective product attached. We will assist you in the return or replacement process.

Can I cancel my order after placing it?

If you wish to cancel your order, please contact us as soon as possible at izitoys.team@gmail.com. We will do our best to process your request, taking into account the status of your order.

What is your return policy?

We offer a return policy of 30 days from the date you receive your order. If you wish to return a product, please contact us at izitoys.team@gmail.com for detailed instructions on the return process.

How can I contact you if I have further questions?

For any additional questions, please contact us at izitoys.team@gmail.com or through our contact form on our website. Our customer service team will be happy to assist you as soon as possible.